An Analysis of the Management Information System’s Influence on Employee Performance Effectiveness at South Tangerang Regional Public Hospital

Sigit Purnomo; Ima Amaliah

doi:10.55927/ijbae.v5i1.562

Authors

Sigit Purnomo Universitas Pamulang
Ima Amaliah Universitas Islam Bandung

DOI:

https://doi.org/10.55927/ijbae.v5i1.562

Keywords:

Management Information Systems (MIS), Employee Performance Effectiveness, Public Hospital, Digital Transformation

Abstract

This study examines how the implementation of Management Information Systems (MIS) influences employee performance effectiveness at South Tangerang Regional Public Hospital during Indonesia’s public hospital digital transformation from 2023 to 2025. Using a qualitative case study approach, data were collected through in-depth interviews, focus group discussions, observations, and document analysis involving administrative staff, medical personnel, IT officers, and managers. Data were analyzed using the interactive model of Miles, Huberman, and Saldaña. The findings indicate that MIS implementation improves performance effectiveness by accelerating administrative processes, enhancing data accuracy, and strengthening interdepartmental coordination, although challenges remain in digital literacy and infrastructure reliability. These results highlight the importance of organizational commitment and capacity development for sustainable hospital digital transformation.

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