The Impact of Generation Z Characteristics on Turnover Intention among Nurses: The Mediating Role of Job Satisfaction at Husada Hospital

Karissa Anita; Bernard Widjaja

doi:10.55927/ijbae.v5i1.564

Authors

Karissa Anita Universitas Kristen Krida Wacana
Bernard Widjaja Universitas Kristen Krida Wacana

DOI:

https://doi.org/10.55927/ijbae.v5i1.564

Keywords:

Generation Z Characteristics, Turnover Intention, Job Satisfaction, Nurses

Abstract

This study aims to analyze the effect of Generation Z characteristics on turnover intention among nursing staff, with job satisfaction serving as a mediating variable, at Husada Hospital. The increasing tendency of turnover among Generation Z nurses represents a critical challenge for the sustainability of nursing services, particularly given this generation’s strong expectations regarding work flexibility, work–life balance, rapid feedback, and opportunities for self-development. A quantitative research approach was employed using a survey method. The study sample consisted of Generation Z nursing staff at Husada Hospital, selected through purposive sampling. Data were collected using structured questionnaires and analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM) with the assistance of SmartPLS version 3.2.9. The results demonstrate that Generation Z characteristics have a positive and significant effect on job satisfaction. Job satisfaction also has a negative and significant effect on turnover intention and is proven to mediate the relationship between Generation Z characteristics and turnover intention. These findings indicate that Generation Z characteristics do not inherently increase turnover intention but instead function as a protective factor when organizations are able to create satisfying work conditions. Therefore, managing generational characteristics through sustained efforts to enhance job satisfaction is a key strategy for reducing turnover intention among Generation Z nursing staff and ensuring long-term workforce stability.

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