Psychological Capital and Leadership Autonomy Support in Fostering Innovative Behavior: Mediating Effect of Individual Creativity Among Employees in the Hospitality Sector
DOI:
https://doi.org/10.55927/ijbae.v4i3.128Keywords:
Psychological Capital, Leadership Autonomy Support, Individual Creativity, Innovative BehaviorAbstract
The hospitality sector plays a vital role in the world economy, encompassing a variety of hospitality-related services, such as accommodation, food and beverage, and travel. This industry not only serves customers, but also contributes greatly to economic growth, job creation, and tourism development in many countries, including Indonesia. The purpose of this study is to conduct an empirical assessment of a model analyzing the effects of psychological capital, leadership autonomy support on innovative behavior. The researcher also examines the mediating effect of individual creativity. This study uses the Self-Determination Theory (SDT), which states that employees perceive leaders as autonomy supporters positively influencing psychological capital, individual creativity and innovative behavior. The population in this study was 255 and the sample used was 162 employees at Hotel Karlita, Hotel Luminor, and Wanawisata Baturraden.
References
Al-Ghazali, B. M., & Afsar, B. (2022). Impact of psychological capital on mental health, readiness for organizational change, and job insecurity: hotel employees’ perspective in COVID-19. Journal of Tourism Futures, 1–21. https://doi.org/10.1108/JTF-07-2020-0116
Aljoghaiman, A. (2024). Bagaimana Dukungan Organisasi Berkelanjutan Mempengaruhi Kejenuhan Kerja di Sektor Perhotelan? Peran Mediasi Modal Psikologis.
Amalia, D., Widyaning, H., & Kusuma, P. J. (2023). Pengaruh Modal Psikologis Terhadap Perilaku Inovatif Pada Pelaku Usaha Mikro, Kecil Dan Menengah (UMKM) The Influence of Psychological Capital on Innovative Behavior in Micro, Small and Medium Enterprises (MSMEs). Borobudur Psychology Review, 3(2), 60–67. https://doi.org/10.31603/bpsr.9008
Anggraini, S., & Mansyur, A. (2024). Oikonomia: Jurnal Manajemen Berbagi Pengetahuan dan Motivasi Kerja terhadap Perilaku Inovatif Karyawan. Oikonomia: Jurnal Manajmen, 20(1), 43–56.
Asbari, M., Purba, J. T., & Hariandja, E. S. (2021). From Leadership to Innovation: Managing Employee Creativity. 4(1), 143–154.
Bagis, F., Arraniri, I., & Darmawan, A. (2024). Predictors of Reducing Workplace Deviant Behavior Among Employees of Islamic Educational Institutions. International Journal of Religion, 5(7), 475–489. https://doi.org/10.61707/ne843b17
Bagis, F., Astuti, H. J., Yusnar, A., & Hakim, A. N. (2025). Supportive Work Environment and Employee Retention: Examining the Mediating Role of Organizational Commitment and Person-Organization Fit. 4(2), 383–406.
Bagis, F., Putri, D. N., Bagis, F., Tubastuvi, N., & Widhiandono, H. (2023). Understanding Turnover Intention: Exploring the Influence of Job Security, Perceived Organizational Support, and Job Satisfaction as a Mediator. International Journal of Scientific Research and Management (IJSRM), 11(12), 5614–5630. https://doi.org/10.18535/ijsrm/v11i12.em11
Bagis fatmah, Widhiandono, H., & Alfato Yusnar Kharismasyah, R. P. (2025). Entrepreneurial Intention: The Mediating Role of Entrepreneurial Mindset and Entrepreneurship Education. International Journal of Education, Vocational and Social Science, 4(1), 222–238.
Bella Ulfa, & Salendu, A. (2021). Bagaimana Leader Autonomy Support Dapat Meningkatkan Perilaku Inovatif pada Karyawan? Jurnal Ilmu Perilaku, 5(1), 57–75.
Bujisic, M., & Li, D. K. (2023). Service Quality. Encyclopedia of Tourism Management and Marketing, 2013, 57–60. https://doi.org/10.4337/9781800377486.service.quality
Camilleri, M. A., Troise, C., & Morrison, A. M. (2024). Motivations and commitment to work in the hospitality industry: investigating employee psychology and responsible organizational behaviors. Tourism Review, 79(1), 85–103. https://doi.org/10.1108/TR-12-2022-0611
Capron Puozzo, I., & Audrin, C. (2021). Improving self-efficacy and creative self-efficacy to foster creativity and learning in schools. Thinking Skills and Creativity, 42(July), 100966. https://doi.org/10.1016/j.tsc.2021.100966
Choi, J. (2020). The mediating effect of positive psychological capital between autonomous work environment and self-directed behavior: evidence from South Korea. Human Resource Development International, 23(1), 46–65. https://doi.org/10.1080/13678868.2019.1632094
Da, S., Zhu, Z., Cen, H., Gong, X., Siu, O. L., & Zhang, X. (2021). Psychological Capital, Positive Affect, and Organizational Outcomes: A Three-Wave Cross-Lagged Study. Journal of Pacific Rim Psychology, 15(19). https://doi.org/10.1177/18344909211010514
Demirović Bajrami, D., Petrović, M. D., Sekulić, D., Radovanović, M. M., Blešić, I., Vuksanović, N., Cimbaljević, M., & Tretiakova, T. N. (2022). Significance of the Work Environment and Personal Resources for Employees’ Well-Being at Work in the Hospitality Sector. International Journal of Environmental Research and Public Health, 19(23). https://doi.org/10.3390/ijerph192316165
Dezar Salsabila, & Yuniawan Ahyar. (2023). Pengaruh Kepemimpinan Transformational Dan Dukungan Organisasi Terhadap Kreativitas Karyawan Melalui Berbagi Pengetahuan Sebagai Variabel Mediasi. Diponegoro Journal of Management, 12(4), 1–14.
Diva, P., Adi, P., Sabudi, I. N. S., & H, I. H. (2024). Jurnal Sosial dan Teknologi (SOSTECH) Pengaruh Lingkungan Kerja terhadap Kinerja Karyawan Hotel Fairfield by Marriott Bali South Kuta Abstrak. 4(10), 816–825.
Dóci, E., Spruyt, B., De Moortel, D., Vanroelen, C., & Hofmans, J. (2023). In Search of the Social in Psychological Capital: Integrating Psychological Capital into a Broader Capital Framework. Review of General Psychology, 27(3), 336–350. https://doi.org/10.1177/10892680231158791
Emur, A. P., Mufidawati, H., Andryadi, M. F., Pusparini, E. S., & Rachmawati, R. (2023). The Role of Psychological Capital on the Effect of High-Performance Work System and Proactive Personality on Job Performance. Jurnal Manajemen Teori Dan Terapan| Journal of Theory and Applied Management, 16(3), 636–655. https://doi.org/10.20473/jmtt.v16i3.46808
Fatimah, Z., Lubis, A. L., & Supardi, S. (2024). Pelatihan Peningkatan Kualitas Layanan Pelanggan Restoran RM. Sederhana Winsor Batam. Jurnal Keker Wisata, 2(2), 197–210. https://doi.org/10.59193/jkw.v2i2.265
Firdaus, M. S., & Handoyo, S. (2021). Pengaruh Kepribadian Proaktif dan Budaya Organisasi terhadap Perilaku Kerja Inovatif Pelaku Industri Pariwisata Jawa Timur. Buletin Riset Psikologi Dan Kesehatan Mental (BRPKM), 1(2), 1468–1477. https://doi.org/10.20473/brpkm.v1i2.30906
Fitriyatinur, Q. (2024). Innovative Transformation: How Innovative Leadership Drives the Growth of Creativity in the Startup Industry Transformasi Inovatif: Bagaimana Kepemimpinan Inovatif Mendorong Pertumbuhan Kreativitas dalam Industri Startup. 12(3), 341–350.
Gagné, M., & Deci, E. L. (2005). Self-determination theory and work motivation. Journal of Organizational Behavior, 26(4), 331–362. https://doi.org/10.1002/job.322
Ghani, B., Zada, M., Memon, K. R., Ullah, R., Khattak, A., Han, H., Ariza-Montes, A., & Araya-Castillo, L. (2022). Challenges and Strategies for Employee Retention in the Hospitality Industry: A Review. Sustainability (Switzerland), 14(5). https://doi.org/10.3390/su14052885
Ghozali, I. (2019). Aplikasi Analisis Multivariete Dengan Program IBM SPSS 23 (8th ed.). Badan Penerbit Universitas Dipenogoro.
Ghozali, P. (2015). Partial Least Squares Konsep, Teknik dan Aplikasi Menggunakan Program SmartPLS 3.0 untuk Penelitian Empiris Edisi 2 (2nd ed.). Badan Penerbit Universitas Dipenogoro.
Gottman, J. M., Coan, J., Carrere, S., Swanson, C., Gottman, J. M., Coan, J., Carrere, S., & Swanson, C. (1998). Predicting Marital Happiness and Stability from Newlywed Interactions Published by: National Council on Family Relations Predicting Marital Happiness and Stability from Newlywed Interactions. Journal of Marriage and Family, 60(1), 5–22. https://doi.org/10.1002/job
gudbrans Låtten, T., Mutonyi, B. R., & Lien. (2020). The impact of individual creativity, psychological capital, and leadership autonomy support on hospital employees’ innovative behaviour. BMC Health Services Research, 20(1), 1–17. https://doi.org/10.1186/s12913-020-05954-4
Hair Jr., J. F., Matthews, L. M., Matthews, R. L., & Sarstedt, M. (2017). PLS-SEM or CB-SEM: updated guidelines on which method to use. International Journal of Multivariate Data Analysis, 1(2), 107. https://doi.org/10.1504/ijmda.2017.10008574
Hermina, C. (2024). Modal Psikologis Dan Perilaku Inovatif Pada Pelaku Usaha Mikro, Kecil, dan Menengah. Psikostudia: Jurnal Psikologi, 13(1), 151–155.
Hussain, K., & Wahab, E. (2021). Reviewing the link between employee creativity, innovative behavior and organizational innovation. Proceedings of the International Conference on Industrial Engineering and Operations Management, 6616–6624. https://doi.org/10.46254/an11.20211131
Kadek, N., Wulandari, N., Luh, N., & Sri, G. (2024). Pengaruh Kualitas Pelayanan Karyawan Front Office Departement Terhadap Loyalitas Pelanggan Melalui Kepuasan Pelanggan Sebagai Variabel Mediasi (STUDI PADA SHERATON BALI KUTA Resort). 8(1), 141–155.
Khairunnisa, M., Okfrima, R., & Candra, I. (2024). Hubungan Psychological Capital dengan Perilaku Kerja Inovatif di Instansi X. Psyche 165 Journal, 17(2), 152–157. https://doi.org/10.35134/jpsy165.v17i2.385
Khan, I. H., Savarimuthu, S., Leung, M. S. T., & Harky, A. (2020). The need to manage the risk of thromboembolism in COVID-19 patients. Journal of Vascular Surgery, 72(3), 799–804. https://doi.org/10.1016/j.jvs.2020.05.015
Kim, J. K., Yang, J. J., & Lee, Y. K. (2023). The Impact of Transformational Leadership on Service Employees in the Hotel Industry. Behavioral Sciences, 13(9). https://doi.org/10.3390/bs13090731
Lee, W. R., Choi, S. B., & Kang, S. W. (2021). How leaders’ positive feedback influences employees’ innovative behavior: The mediating role of voice behavior and job autonomy. Sustainability (Switzerland), 13(4), 1–13. https://doi.org/10.3390/su13041901
Luthans, F., Youssef, C. M., & Avolio, B. J. (2007). Psychological Capital: Developing the Human Competitive Edge. In Psychological Capital: Developing the Human Competitive Edge. https://doi.org/10.1093/acprof:oso/9780195187526.001.0001
Manninen, M., Dishman, R., Hwang, Y., Magrum, E., Deng, Y., & Yli-Piipari, S. (2022). Self-determination theory based instructional interventions and motivational regulations in organized physical activity: A systematic review and multivariate meta-analysis. Psychology of Sport and Exercise, 62(July), 102248. https://doi.org/10.1016/j.psychsport.2022.102248
Mazzetti, G., & Schaufeli, W. B. (2022). The impact of engaging leadership on employee engagement and team effectiveness: A longitudinal, multi-level study on the mediating role of personal- and team resources. PLoS ONE, 17(6 June), 1–25. https://doi.org/10.1371/journal.pone.0269433
Mishra, P., Bhatnagar, J., Gupta, R., & Wadsworth, S. M. (2019). How work-family enrichment influence innovative work behavior: Role of psychological capital and supervisory support. Journal of Management and Organization, 25(1), 58–80. https://doi.org/10.1017/jmo.2017.23
Mochammad, A., & Puspitadewi, N. W. S. (2021). Hubungan Antara Modal Psikologis dengan Produktivitas Kerja pada Pengusaha UMKM Kerajinan Kulit dan Koper di Kecamatan Tanggulangin Sidoarjo. Character: Jurnal Penelitian Psikologi, 8(1), 70–83. https://ejournal.unesa.ac.id/index.php/character/article/view/38495
Newman, A., Round, H., Wang, S., & Mount, M. (2020). Innovation climate: A systematic review of the literature and agenda for future research. Journal of Occupational and Organizational Psychology, 93(1), 73–109. https://doi.org/10.1111/joop.12283
Noerchoidah, Eliyana, A., & Christiananta, B. (2020). Enhancing innovative work behavior in the hospitality industry: Empirical research from East Java, Indonesia. International Journal of Business and Society, 21(1), 96–110. https://doi.org/10.33736/ijbs.3229.2020
Pan, Y., Shang, Y., & Malika, R. (2020). Enhancing creativity in organizations: the role of the need for cognition. Management Decision, 59(9), 2057–2076. https://doi.org/10.1108/MD-04-2019-0516
Pebrina, E. (2021). Pengaruh Leadership Autonomy Support Dan Mediasi Kreativitas Individu Terhadap Perilaku Inovatif Erni Taruli Pebrina. 15(1).
Pramono., D. (2020). Value: Jurnal Manajemen dan Akuntansi Rahasia Inovasi Karyawan Wanita di Era Digital: Analisis Modal Psikologis dan Dukungan Kepemimpinan Value: Jurnal Manajemen dan Akuntansi Volume 16 Nomor 2. Manajemen & Akuntansi, 16, 312–328.
Pramono, T. (2020). Value: Jurnal Manajemen dan Akuntansi Rahasia Inovasi Karyawan Wanita di Era Digital: Analisis Modal Psikologis dan Dukungan Kepemimpinan Value: Jurnal Manajemen dan Akuntansi Volume 16 Nomor 2. Manajemen & Akuntansi, 16, 312–328.
Putri, A. Y., & Mani, L. (2023). Pengaruh Kepemimpinan, Lingkungan Kerja, Dan Komunikasi Terhadap Kinerja Pegawai di Hotel Liberta Kemang Jakarta. Dynamic Management Journal, 7(1), 89. https://doi.org/10.31000/dmj.v7i1.7580
Ruswandi, W., Kusmawan, E., Lisnawati, E., Wiranta, D., & Juliansyah, E. (2024). Peran Keterlibatan Kerja Dan Kreativitas Terhadap Perilaku Inovatif Dalam Membangun Kinerja Koperasi. Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA), 8(2), 1279–1296. https://doi.org/10.31955/mea.v8i2.4153
Safitri, N., & Ikhram W., M. A. D. (2022). Pengaruh Self Efficacy, Stres Kerja, Dan Emotional Quotient Terhadap Kinerja Perawat Jiwa. Jurnal Kewirausahaan Dan Inovasi, 1(1), 77–86. https://doi.org/10.21776/jki.2022.01.1.09
Saputri, V. F., Saputra, N. E., & Nofrianda, R. (2023). Hubungan Modal Psikologis Dengan Perilaku Inovatif Jambi. Jurnal Psikologi Jambi, 8(02), 11–23.
Sarmah, P., Van den Broeck, A., Schreurs, B., Proost, K., & Germeys, F. (2022). Autonomy supportive and controlling leadership as antecedents of work design and employee well-being. BRQ Business Research Quarterly, 25(1), 44–61. https://doi.org/10.1177/23409444211054508
Selviana, N. T. M., & Syarifah, D. (2021). Optimisme sebagai moderator pada pengaruh job insecurity terhadap happiness at work karyawan saat pandemi. Buletin Riset Psikologi Dan Kesehatan Mental (BRPKM), 1(1), 870–882. https://doi.org/10.20473/brpkm.v1i1.27343
Siyal, S., Xin, C., Umrani, W. A., Fatima, S., & Pal, D. (2021). How Do Leaders Influence Innovation and Creativity in Employees? The Mediating Role of Intrinsic Motivation. Administration and Society, 53(9), 1337–1361. https://doi.org/10.1177/0095399721997427
Soputan, G. J., & Sumual, T. E. M. (2022). Employee’ Innovative Work Behavior. SHS Web of Conferences, 149, 02014. https://doi.org/10.1051/shsconf/202214902014
Sudibjo, N., & Prameswari, R. K. (2021). The effects of knowledge sharing and person–organization fit on the relationship between transformational leadership on innovative work behavior. Heliyon, 7(6), e07334. https://doi.org/10.1016/j.heliyon.2021.e07334
Sugiyono. (2018). Metode Penelitian Kuantitatif: Konsep Dasar Metode Penelitian Kuantitatif. Brain academy (p. 15). Pascal Books. Bandung (Cet.1).
Sunar, M. A. (2021). The Mediating Role of Organizational Identification in the Effect of Emotional Intelligence on Individual Creativity: A Research in Adana Province Duygusal Zekânın Bireysel Yaratıcılık Üzerindeki Etkisinde Örgütsel Özdeşleşmenin Aracı. 1, 101–122.
Suroso, S., Riyanto, R., Novitasari, D., Sasono, I., & Asbari, M. (2021). Esensi Modal Psikologis Dosen: Rahasia Kreativitas dan Inovasi di Era Education 4.0. Edumaspul: Jurnal Pendidikan, 5(1), 437–450. https://doi.org/10.33487/edumaspul.v5i1.1240
Surucu, L., Maşlakci, A., & Şeşen, H. (2021). The influence of transformational leadership on employees’ innovative behaviour in the hospitality industry: The mediating role of leader member exchange. Tourism, 69(1), 19–31. https://doi.org/10.37741/T.69.1.2
Syarif, H. (n.d.). Pengaruh Otonomi Kerja, Kepemimpinan Transformasional terhadap Perilaku Kerja Yang Inovatif Abstrak Pendahuluan. 3(1), 686–695.
Terje Slatten, B Mutonyi, B. R., & Lien, G. (2020). The impact of individual creativity, psychological capital, and leadership autonomy support on hospital employees’ innovative behaviour. BMC Health Services Research, 20(1), 1–27. https://doi.org/10.1186/s12913-020-05954-4
Triatmoko, N., & Ahyar, Y. (2023). Pengaruh Kepemimpinan Yang Melayani Terhadap Perilaku Kerja Inovatif Dengan Job Crafting Dan Otonomi Kerja Sebagai Variabel Pemediasi (Studi Pada Karyawan Pt Nelta Multi Gracia) Novanto Yusuf Triatmoko, Ahyar Yuniawan 1. Diponegoro Journal Of Management, 12(1), 1–14. https://ejournal3.undip.ac.id/index.php/djom/article/view/12931
Tripathi, A., & Kalia, P. (2024). Examining the effects of supportive work environment and organisational learning culture on organisational performance in information technology companies: The mediating role of learning agility and organisational innovation. Innovation: Organization and Management, 26(2), 257–277. https://doi.org/10.1080/14479338.2022.2116640
Valtonen, A., Kimpimäki, J. P., & Malacina, I. (2023). From ideas to innovations: The role of individuals in idea implementation. Creativity and Innovation Management, 32(4), 636–658. https://doi.org/10.1111/caim.12577
Vila-Vázquez, G., Castro-Casal, C., & Álvarez-Pérez, D. (2020). From LMX to individual creativity: Interactive effect of engagement and job complexity. International Journal of Environmental Research and Public Health, 17(8). https://doi.org/10.3390/ijerph17082626
Yuni, M., Olievia Prabandini, M., Mutadayyinah, Y., & Mulyana, O. P. (2022). Hubungan Antara Otonomi Pekerjaan Dengan Perilaku Kerja Inovatif Pada Guru. 9. http://files/21291/2022_mutadayyinah-mulyana_hubungan antara otonomi.pdf
Yunizar, Hardiansyah, A., & Ode Zusnita Muizu, W. (2024). Determinan kinerja karyawan kementerian keuangan dengan budaya kaizen sebagai moderator. Jurnal Ilmu Manajemen, 12(2), 301–314.
Zhou, J., & George, J. M. (2001). When Job Dissatisfaction Leads to Creativity: Encouraging the Expression of Voice Author (s): Jing Zhou and Jennifer M. George Source: The Academy of Management Journal, Vol. 44, No. 4 (Aug., 22001) ppp.682-696 Published by: Academy of Manag. The Academy of Management Journal, 44(4), 682–696.
Downloads
Published
Issue
Section
License
Copyright (c) 2025 Maudia Szaharanityas, Fatmah Bagis, Hermin Endratno, Maulida Nurul Innayah

This work is licensed under a Creative Commons Attribution 4.0 International License.


























